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2025-2026 Annual Report | Patient Care

A prescription for an enhanced patient experience

Topic 2.2

RX for an Enhanced Patient Experience

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Long a provider of pharmacy services for University of Alabama students, the College of Community Health Sciences expanded those services in 2026 to UA employees covered under the University’s health insurance plan.

 

“This is an important step in our efforts to enhance the patient experience and to optimize the health outcome of our patients,” said Dr. Richard Friend, dean of CCHS. “We believe that pharmacy services are essential to improving medication adherence and to delivering a superior patient care experience.”

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The pharmacy services are provided by University Health Service Pharmacy, which is operated by CCHS. Both the UA Student Health Center and Pharmacy and University Medical Center are operated by the College.

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UA employees can receive care at UMC in Tuscaloosa through its various clinics and the Faculty-Staff Clinic, which provides walk-in and urgent care, scheduled appointments and travel health services exclusively for University employees and their families.

UMC, meanwhile, also cares for people in communities throughout West Alabama from locations in Northport, Demopolis, Fayette, Carrollton, Livingston, as well as Tuscaloosa.

University Health Service Pharmacy carries common prescription items as well as some over-the-counter medications.  

The pharmacy can fill prescriptions from UMC clinics, including the Faculty-Staff Clinic, and can also fill prescriptions from outside healthcare entities. In addition, the pharmacy can help UA employees and students transfer their prescription refills from another pharmacy to University Health Service Pharmacy.

Pharmacists are also available to provide free counseling to discuss patient medications and health concerns, or to recommend over-the-counter products to treat short-term illnesses that don’t require a doctor’s visit.