Every student will receive optimal care in a non-judgmental manner without regard to the basis of genetic or family medical history information, race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status or any other legally protected basis. Every student will have the right to privacy and confidentiality (FERPA).

“To deliver outstanding health care and educate students for healthier living” is our Mission, which drives our approach to serving the UA student population. The Mission is the energy supporting our Vision, “To be the number one choice for UA students for their health care and wellness education”. Regular assessment of patient satisfaction is essential to the commitment. Because health care is a partnership involving rights and responsibilities, the following represents the mutual commitment in this relationship.

You have the right:

  • to quality healthcare and to be treated with respect, consideration, and dignity.
  • to be treated in a manner that does not discriminate against any person because of age, ancestry, color, disability or handicap, national origin, race, religious creed, sex, sexual orientation, or veteran’s status.
  • to privacy during medical care.
  • to confidentiality of all communications and confidentiality of your medical record and the right to approve or refuse release of information to the fullest extent provid3ed by the law.
  • to participate in decisions concerning your health, such as:
    • Advanced Directives according to prevailing laws or regulations;
    • a second opinion / referral / refusal of recommendations for medical care;
    • request a specific healthcare professional.
  • to accurate information concerning diagnosis, treatment and prognosis of an illness or health-related condition.
  • to refuse to participate in any research program.

You have the responsibility to…

  • to arrive as scheduled for appointments and to notify the Student Health Center and Pharmacy in advance in case of canceled appointments.
  • to provide complete and accurate information about your illness or problem, your medications/over the counter medications, supplements as well as allergies and sensitivities.
  • to ask sufficient questions to ensure that your understand your illness or problem as well as your provider’s recommendation for continuing care.
  • to communicate with your provider sufficiently to ensure you understand your illness/problem, the recommendations for treatment and continuing care, as well as if you do not respond to treatment satisfactorily so that your care is optimized.
  • to either follow treatment and education recommendations or accept responsibility for the outcome.
  • to become informed about the scope of basic services offered, their costs and the necessity of additional medical insurance, if applicable.
  • to communicate with your healthcare provider if you do not respond to treatment satisfactorily.
  • to maintain a healthy lifestyle.
  • to behave respectfully to all health care professionals and staff, as well as other patients and visitors.

You hae the right and responsibility to brig forward suggestions or grievances about the Student Health Center and Pharmacy. This includes the right to receive a personal response. Call the Director of Quality Improvement at (205) 348-3877