Before Your Visit

Students must provide a copy of their insurance card to reception and/or pharmacy at each visit. If we do not receive the student’s card the day of the visit, the charges will be applied directly to the student receivables account. Once a student provides us with a copy of the insurance card we will be happy to then file the insurance and if there is a credit due we will credit the student receivables account the amount due once insurance processes the claim. When faxing or uploading insurance cards, please make sure to fax a copy of the front and back of the card and include the primary card holder’s name and date of birth, students name and CWID. Please fax directly to 205-348-0630.

It is the student/parent’s responsibility to check with their insurance to see if SHC is considered a participating provider and is in or out of network with their insurance plan because every plan is different. Please verify with your insurance plan what your copay, deductible, coinsurance, or out of network benefits will be.

Billing Procedure

There are separate charges for services with Student Health Center providers including but not limited to x-rays, laboratory fees, office visits, orthopedic appliances (usually applied to deductible) and prescriptions filled at our pharmacy. The Student Health Center accepts most major health insurance plans and will bill your health insurance carrier for covered charges. Any copay, deductibles, coinsurance, or out-of-network charges will be applied to student receivables account once insurance processes the claim.

In the event the Student Health Center does not accept your insurance, we will bill the student receivables account, but we will provide the patient with a detailed itemization to assist you in filing the claim. In order to meet insurance billing requirements, the patient will need to submit their active insurance card within 30 days of service in order for the billing office to file insurance. Any claim not filed within 30 days of injury or first treatment for sickness, will be billed to the student receivables account. Bills submitted after the above time frame will not be considered for payment except in the absence of legal capacity.

In addition to the Student Health Center charges, you might receive a bill from other facilities and providers for services such as laboratory test and/or x-ray interpretations that are ordered by our physicians, but processed elsewhere. You will be billed directly for these services and the balance will be your responsibility. These charges will not be billed to your student receivables accounts as the facility will bill their own charges.

Please note without a signed consent medical release form, our business office can only talk to the student about their charge. The student can complete the disclosure with the Student Health Center receptionists. This must be done in person with a receptionist to sign as a witness.

Pharmacy Billing

Please note any pharmacy charges turned over to your student receivables account are not handled by the clinic billing office. They are handled by the pharmacy. Our billing office can only answer questions related to services performed by the providers in the clinic.

Billing Questions

If you have any questions or concerns regarding your medical bill, please feel free to contact Student Health Center billing office at 205-348-1701 or 205-348-7126. You can also email us at